This program is perfect for students who wish to work for a large international airline or charter operator. The program features one of the worlds most popular multi aisle aircraft manufactured by Airbus – the A330. You will learn how to operate in a large multiple crew environments with up to 18 crew members onboard. Upon completion of this program you will receive a certificate of completion This course applies to airlines such as...

• Air France
• Air Canada
• Alitalia
• Emirates Airlines
• Etihad Airways
• Qatar Airways
• Jet Airways
• Air India
• KLM
• …and more!

Course Outline

1. History of Flight

• What is a Cabin Crew Member?
• History of Cabin Crew
• Theory of Flight
• Staying in the Air
• How Far We Can Fly
• ATC Their Role
• Global Geography (Continents)
• Time Zones
• 24 Hour Clock

2. Aviation Terminology


• Designator Codes (Airline & City)
• Phonetic Alphabet
• Acronyms

3. Regulations

• Around the World
• Regulations at Work
• Cabin Crew Manuals
• Amendments and Revisions
• Inspectors

4. A Day in the Life...


• o Preparing for Duty
• Drug and Alcohol Policy
• Personal Image
• Personal Grooming Standards

5. Uniform Policy


• Looking Professional
• Requirements for Duty

6. At the Airport


• Check-In
• Check-In Duties
• Minimum Crew
• Chain of Command

7. One Crew Concept


• Crew Resource Management
• Importance of Effective Communication
• Verbal and Non-Verbal Communication
• Briefings
• Crew Briefings

8. Going to the Aircraft/Aircraft Type


• Categories of Aircraft
• Aircraft Type
• Crew Baggage
• Pre-flight Check
• Purpose of Equipment
• List of Equipment
• Minimum Equipment List

9. Standard Safety Procedures


• Screening of Passengers and Crew
• General Security Principles
• Dangerous Goods

10. Boarding


• Pre-Boarding
• List of Special Needs
• Deportees
• Prisoners and Escorts
• Special Needs Passenger Briefing

11. General Boarding


• Apron Safety
• Passenger Seating

12. Passenger Handling


• Customer Service
• Types of Complaints
• Abusive/Disruptive Passengers
• Failure to Comply
• Denied Boarding
• Captain's Authority

13. Freight and Baggage


• Carry-on Baggage
• Animals in the Cabin
• Baggage Stowage

14. Passenger Briefings

• Announcements and Techniques
• Electronic Devices
• Types of Devices
• Why Are There Restrictions?
• Reporting Device Interference
• Window Exit Briefings

15. Taxi


• Demonstration
• Visual Checks
• Flight Deck Communication
• Crew Seating
• Cabin Crew Stations
• Signals
• Silent Review
• Critical Phases of Flight
• Statistics
• Sterile Flight Deck

16. Inflight


• Take-Off
• Ordinance Signs

17. Inflight Service

• First Class Service
• Business Class Service
• Economy Class Service
• Flight Deck Service and Protocol
• The Glass Cockpit
• Jump seat Authorization
• Service on the Ground
• Liquor Service
• Intoxicated Passengers
• World Standards on Disruptions
• Admittance – Locking of Flight Deck Door
• Safe Work Habits

18. Being Prepared


• Inflight Turbulence
• Pressurization Problems
• Pressurization System
• How It's Maintained
• Oxygen and the Body
• Rapid Decompression
• Engine Problems
• Propeller Abnormalities
• Time of Useful Consciousness
• Medical Issues
• Oxygen Administration
• Crew Incapacitation
• Pilot Jump seats

19. Emergency Situations


• Inflight Fires
• How Fires Work
• Types of Fires-Classes
• Smoke and or Fumes
• Fire Detection
• Where Fires Can Happen
• Firefighting
• Cargo Firefighting

20. Other Types of Inflight Emergency


• Bomb Threats
• Hijacking

21. Preparing for an Emergency

• Emergency Briefings
• Emergency Landing Checklist
• Crew Coordination
• Briefing of Passengers
• Brace Positions
• Commands
• Purpose
• Techniques
• The Words

22. Categories of Landings


• When to Evacuate
• How to Evacuate

23. Post Evacuation


• Post Evacuation Procedures
• Duties
• Help on the Scene

24. Post Crash Survival


• Wilderness Survival
• Sea Survival
• Tropical/Jungle Survival
• Desert Survival
• Arctic Survival

25. Back in the Air


• Descent
• Duties upon Descent
26. Landing/Taxi-In
• Post Landing Duties

27. Deplaning


• Customs and Immigration
• Fueling With Passengers Onboard
• Gate and Apron Emergencies
• Aircraft Surface Contamination
• WHMIS

28. Flight Termination


• Overnights
• Logistics
• Conduct
• Personal Security

29. Flight Safety


• What is Flight Safety?
• Crew Responsibilities
• Some Examples

30. Conclusion


• Health and Wellness
• Eating Right
• Eating on the Run
• Exercise
• Jet Lag
• Deep Vein Thrombosis
• Medical Issues

31. Getting a Job


• Who Are My Potential Employers?
• Resume Preparation
• Interview Techniques
• Job Bank